About Belen
The regional utility department in Belen, New Mexico, plays a crucial role in serving the city’s citizens and managing their billing needs. Beyond its primary function of collecting payments for water utilities, the utility department also assumes the responsibility of processing payments on behalf of various other municipal departments.
The Challenge
Belen’s Utility Department used both utility billing software and a web-based online bill payment system. The payment system was outdated and slow to scale its capabilities, relying heavily on the clerks’ manual input. It was crucial to provide citizens with a seamless, easy-to-use payment platform that improved adoption and minimized late payments.
The Solution
Critically, Belen’s Utility Department needed the system to improve the timeliness of payments, increase the use of online transactions, and reduce the overall number of customer calls and walk in payments. Nuvei Government Suite was ideal. It featured multi-lingual capabilities, citizen engagement features, multi-property management, and walk-in shopping cart functionality.
The Results
After the Nuvei platform was established, portal registrations increased substantially; 400%. Autopay signups increased by an astounding 830%. This success is both thanks to Nuvei’s intuitive technology and the multi-lingual features for Belen’s Spanish-speaking citizens. To date, over 50% of Belen’s citizens use the Nuvei Government Suite.
